All Chromebook models
ISSUES TO POSSIBLY FIX
Microphone, Camera, or Audio not working during zoom video meeting with teachers on Chromebooks.
NOTE: If you have any stickers or tape covering the camera or the microphone, this will affect performance of both devices. Please remove these items from the Chromebook.
HARDWARE TROUBLESHOOTING STEPS
Raise and lower your microphone or speaker volume.
Test your Microphone.
You will see a line that shows a sound wave while you talk if you Mic is working.
Test your Camera.
You will be able to see yourself and a notification that says your webcam is working!
Testing your Audio (Speakers).
If your microphone failed testing, you can not see yourself when testing your camera, or you can not hear the audio from the youtube video on your Chromebook. You may have a hardware issue with the camera, mic, or speakers. If you have not done so, please submit a support request.
ZOOM MICROPHONE AND AUDIO SETTINGS
While in a Zoom meeting, click on the up arrow next to the MIC icon. Settings should be as follows:
UNINSTALL AND REINSTALL ZOOM APP ON A CHROMEBOOK
TESTING ZOOM TO CHECK FOR ISSUES ON A CHROMEBOOK
Adjusting zoom settings to correct microphone being too loud
If the receiving end thinks your microphone is too loud you can adjust the zoom setting to disable "Automatically adjust microphone volume" and manually control it.