Troubleshooting Audio and Video on Your Chromebook -- Having Issues With Zoom

APPLIES TO 

All Chromebook models

ISSUES TO POSSIBLY FIX

Microphone, Camera, or Audio not working during zoom video meeting with teachers on Chromebooks.

NOTE:  If you have any stickers or tape covering the camera or the microphone, this will affect performance of both devices. Please remove these items from the Chromebook. 

HARDWARE TROUBLESHOOTING STEPS

Raise and lower your microphone or speaker volume. 

1. Click on the status area (bottom right corner of the screen where you see your time).
2. Change the speaker volume to the desired level by adjusting the slider, left or right.
3. Change your mic level by clicking on the arrow next to the volume slider.

1. A window will pop up that shows input and output. Under Input, move the mic slider to your desired level.

Test your Microphone.

1. Go to this website and click "Grant Mic Access" or Click "Start Mic Test".

You will see a line that shows a sound wave while you talk if you Mic is working.

Test your Camera.

1. Go to this website and click "Grant Camera Access" or "Click Start Mic Test"

You will be able to see yourself and a notification that says your webcam is working!

Testing your Audio (Speakers).

1. Please go to this YouTube Video and listen to the audio. 
2. Make sure volume is raised to your desired level as shown in the hardware troubleshooting steps above.  

If your microphone failed testing, you can not see yourself when testing your camera, or you can not hear the audio from the youtube video on your Chromebook. You may have a hardware issue with the camera, mic, or speakers. If you have not done so, please submit a support request.
 

ZOOM MICROPHONE AND AUDIO SETTINGS

While in a Zoom meeting, click on the up arrow next to the MIC icon. Settings should be as follows:

• Choose same as System (Default - Internal Mic)

• You should always use internal mic unless you have a microphone connected (BT or Wired)
• i.e. Wireless headsets or AirPods (check to see if they are muted)

UNINSTALL AND REINSTALL ZOOM APP ON A CHROMEBOOK

TESTING ZOOM TO CHECK FOR ISSUES ON A CHROMEBOOK

• Make a test zoom meeting to test audio and video by going to this website and clicking Join.

Adjusting zoom settings to correct microphone being too loud

If the receiving end thinks your microphone is too loud you can adjust the zoom setting to disable "Automatically adjust microphone volume" and manually control it.

• Open Zoom on your Chromebook.
• Click on the Gear icon within Zoom. 
• Click on the Audio tab.
• Uncheck “Automatically adjust microphone volume”.  
• You can then adjust the mic volume manually as shown in the hardware troubleshooting steps above.