Resetting Your Internet Conenction
Sometimes a problem with your Internet connection can be resolved by resetting your internet equipment. You can reset your modem/and or router by following the instructions below. Also, please find links to the most common Internet Service Providers for provider specific instructions:
Resetting Your Equipment
One-Piece Modem/Router Combo (Gateway) or Modem Only
To reboot your gateway or your standalone modem:
- Unplug the power cord from the gateway or modem and remove any batteries.
- Wait 60 seconds, and then reinsert any batteries and reconnect the power cable.
- Wait two minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).
- Check your internet connection to make sure it’s working.
Modem with Separate WiFi Router
To reboot your modem and your WiFi router:
- Unplug the power cord from the back of the modem and remove any batteries.
- Unplug the power cord from the WiFi router.
- Wait 60 seconds, and then reinsert any batteries and reconnect power to the modem.
- Allow at least two minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).
- Reconnect the power to your WiFi router. Allow at least 2 minutes for your router to finish powering on.
- Check your internet connection to make sure it’s working.
Provider Specific Instructions
Spectrum: Slow Internet Troubleshooter
Optimum/Altice One: No Internet Connection or Slow Internet
FiOS: No Internet Connection Troubleshooter | Slow Internet Troubleshooter
