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Using the Jive Connect iPhone/Android or Mac/PC App to Make/Receive Calls from your Office Phone

Our telephone system allows users to connect their office phones with their mobile phones to make and receive calls.  To begin, the user will need to take the following steps:

Requesting Access to JiveMobile

For security reasons, JiveMobile is not automatically enabled on staff accounts, to request JiveMobile be enabled, email help@bhmsny.org requesting that JiveMobile be enabled for your phone.

Creating Your Profile

  1. Create a LogMeIn Profile by visiting http://onjive.com/register
    Enter your details including your @bhmsny.org email address, please also choose a password (it SHOULD NOT be the same as your Google or Computer password) 
  2. Click Register
  3. When the confirmation screen appears, close the window
  4. Open the Profile Page at https://profile.logmeininc.com/signin-security
  5. Use your email address and Password that you created in step 1
  6. Under the heading Social Accounts, click the Connect to Google link
  7. You may be prompted for your BHMS email address and password.

Downloading the App

For mobile devices, go to your App Store and search for GoToConnect or Click on the appropriate link below from your mobile device.

For the Mac/PC client, click on the app that is appropriate for your operating system

Setting Up the App
Once the has downloaded and installed on your phone, follow the directions below to configure the App.

  1. Open the app and click Sign In
  2. Enter your BHMS email address and click next
  3. Instead of entering your password, click the Google Sign-in button under More Options
  4. Choose your BHMS Google account and enter your BHMS Google password if prompted
  5. Next, you will be prompted to give the Jive permission to access features on your phone/computer. Answer in the following ways:
    Microphone -> Allow Access
    Contacts -> Do Not Allow
    Run In Background -> Allow (if prompted)
    Allow Notifications -> Allow

To learn how to use the Jive Mobile App, watch the video below

To learn how to use the Jive Desktop App, watch the video below

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  • 26-Mar-2020
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