Using the GoTo Connect iPhone/Android or Mac/PC App to Make/Receive Calls from your Office Phone

Our telephone system allows users to connect their office phones with their mobile phones to make and receive calls.  To begin, the user will need to take the following steps:

Requesting Access to JiveMobile

For security reasons, GoTo Mobile is not automatically enabled on staff accounts, to request GoTo Mobile be enabled, email [email protected] requesting that GoTo Mobile be enabled for your phone.

Creating Your Profile

1. Create a GoTo Profile by visiting http://onjive.com/register
   Enter your details including your @bhmsny.org email address, please also choose a password (it SHOULD NOT be the same as your Google or Computer password) 
2. Click Register
3. When the confirmation screen appears, close the window
4. Open the Profile Page at https://profile.logmeininc.com/signin-security
5. Use your email address and Password that you created in step 1
6. Under the heading Social Accounts, click the Connect to Google link
7. You may be prompted for your BHMS email address and password.

Downloading the App

For mobile devices, go to your App Store and search for GoToConnect or Click on the appropriate link below from your mobile device.

• GoToConnect for iPhone from the Apple App Store
• GoToConnect for Android from the Google Play Store

For the Mac/PC client, click on the app that is appropriate for your operating system

• Download for MacOS
• Download for Windows

Setting Up the App
Once the has downloaded and installed on your phone, follow the directions below to configure the App.

1. Open the app and click Sign In
2. Enter your BHMS email address and click next
3. Instead of entering your password, click the Google Sign-in button under More Options
4. Choose your BHMS Google account and enter your BHMS Google password if prompted
5. Next, you will be prompted to give the Jive permission to access features on your phone/computer. Answer in the following ways:
   Microphone -> Allow Access
   Contacts -> Do Not Allow
   Run In Background -> Allow (if prompted)
   Allow Notifications -> Allow

To learn how to use the GoTo Mobile App, watch the video below