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Change Your Password from your Mac

Change Your Password from your Mac

JumpCloud is the tool that is used to manage users and keep user's passwords synced across multiple systems.

To change your password from the JumpCloud Mac app:

  1. Open the JumpCloud app from your Mac menu bar.

    If you don’t see the app, it’s not enabled for your account. You can change your password from the User Portal.
  2. Enter your CURRENT PASSWORD, then your NEW PASSWORD. Confirm the new password, then click SAVE.

If you see a Multi-factor Authentication (MFA) field that asks you for an MFA token, you have MFA enabled on your JumpCloud account and need to enter a TOTP code with your new password. You should already have a TOTP app on your phone or desktop, like Google Authenticator, Duo Mobile, FreeOTP or Yubico Authenticator. Open your TOTP app, find your JumpCloud User MFA token, and enter the token you see.

Your password is reset for your computer and all other services that are connected to your JumpCloud account.

When should I change my JumpCloud user account password?

You need to change your JumpCloud user account password if:

  • You think or know your account has been compromised.
  • Your account password is expiring.
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  • 01-Oct-2019